Request/Activity: To activate KES Cloud Plus license on a Console with one work ID and that ID has access to another KES Cloud Console without any agents/devices. All the agents/devices are configured under one Gmail ID during trial period. Trial period is over, and the trial console has this work ID with admin privileges along with Gmail ID (trial account).


Challenge: Trial period is over, and the trial console has this work ID with admin rights along with Gmail ID (trial account, both IDs are admins). But we cannot login to this trial account using work ID still the ID has admin rights, and again, we cannot login to this trial account if we deleted workspace & deactivated the other console that integrated with this work ID. As per Client’s request, the license activation must be using Work ID Console/workspace and all the existing agents/devices should be there as they deployed agents over their workstations using Trial Console.